This is one of the questions I was recently asked after my presentation about Happiness at work and my soon to be published book Put your people first. I was invited to talk at the award ceremony of Copenhagen Bicycle for hotels who have cooperated best with them during the year. (only in Copenhagen would you have the “golden pedal award”).
I was interested in the question, so I enquired more into her thoughts and her stories was that she had recently been promoted to reception manager from receptionist. She had several friends who were receptionist and now she was not sure how to handle her relations.
She told me that she had a great boss, however the boss was always very busy and didn’t have so much time for her. (another topic on its own – how can a boss be too busy to talk to the people who work for them?)
It is an interesting topic, as most hoteliers are moving their careers through promotions within their own teams and as I was listening to her; it occurred to me that this has a major impact on why we have so much unfairness in the hotel workplace.
Because you are most likely not best friends with everyone. You have your group of people that you hang out with. When one in that group is promoted that person, mist likely subconsciously, gives preferences when scheduling, pre-tell information and special treatments (holidays, days off, lunch breaks etc) to the friends. This creates unfairness and subsequently can create major issues in the department.
Should you stop having friends?
Of course not, you should keep your friends. Life without work friends can be very hard and what would your friends think of you if you stopped being with them? Everyone, regardless of position, needs friends.
What is important?
Here are a couple of advices that I answered at the presentation (I’m sure you can come up with many more):
This topic and many more will be discussed in my book that will be released on 8th of November. Get your signed copy by pre-ordering on www.happyhotelsbook.com
This article originally appeared on www.monikahilm.com
26/12/2017 01:00:39 pm
I really agree with establishing the scheduling app, which ensures fairness and simplifies workflow and administration. However, what you think we should do if employees are not totally up to this idea and they think that the old ways of planning with excel and all the phone calls are better?
4/1/2018 10:50:27 am
It is hard to keep a professional relationship when you become the boss of your friends. They always tend to think that they can easily get away with mistakes because they know you are their friend. However, you must establish the fact that there is a fine line between being friends and between being boss and employer. They need to understand that they cannot just do whatever they want. They have to abide by the rules even if they are your best friends.
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My passions are managing and improving the results of hotels through employee centered processes. My motto: "Put your employees first and the rest will follow. Don't just say it - show it through the actions that you take".