MONIKA HILM
  • Put your people first
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Hospitality Thoughts

Any hotelier who thinks the guest is always right - I say think again.

11/7/2015

6 Comments

 
I was thinking of creating a "TripAdvisor" for hotels as I am sincerely tired of stupid people who scream and behave like they own the world. No guests have the right to try to ruin my teams work day - we are here to help - not for guests to take out their physco problems on. Any hotelier who still thinks the guest is always right - think again - your teams happiness must come first.

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6 Comments

    Monika Hilm

    My passions are managing and improving the results of hotels through employee centered processes. My motto: "Put your employees first and the rest will follow.  Don't just say it - show it through the actions that you take".
    I love discussions, debates and people with opinions.
    ​Email [email protected]
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  • Put your people first
  • Speaker Engagment
  • My WHY