I was thinking of creating a "TripAdvisor" for hotels as I am sincerely tired of stupid people who scream and behave like they own the world. No guests have the right to try to ruin my teams work day - we are here to help - not for guests to take out their physco problems on. Any hotelier who still thinks the guest is always right - think again - your teams happiness must come first.
My passions are managing and improving the results of hotels through employee centered processes. My motto: "Put your employees first and the rest will follow. Don't just say it - show it through the actions that you take".