My passion for hotels and for happiness at work will be come together in a book during 2017.
Alexander Kjerulf, the famous Danish Chief Happiness Officer and international speaker, and I will bring together the research around happiness at work and the practical world of the hotel industry. Do you have a compelling story about a great/awesome hotel stay? Have you experienced a challenge that was resolved in a fantastic way? Or have you had terrible guest service in a hotel or in a restaurant? We would love to hear your story in as much detail as possible. Leave it here as a comment or email me@monikahilm.com. We look forward to read your stories.
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Monika HilmMy passions are managing and improving the results of hotels through employee centered processes. My motto: "Put your employees first and the rest will follow. Don't just say it - show it through the actions that you take". Archives
November 2019
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