o here I am, saying good bye to the team who has become my family over the past 4 years and what do I do? – I cry!
50 people sitting in front of me – listening to the presentation about the year’s results (which are exceptional) and hearing about the new brand that will take over and change the hotel away from the beautiful 60’s retro hotel that we have created over the past 4 years to a modern urban hipster hotel. There are mixed feelings in the audience and I feel how many of them are looking to me for directions.
There are many things you can do to re-wire your brain towards happiness.Psychological research shows that the brain better remembers bad experiences than good. 5/1 is the weighting towards negative bias, ie you will need 5 good experiences to compensate for one bad.This basic human trait makes everything sound worse than it is. In many workplaces the talk revolves around the bad thing.. It is training issue – we need to get better at practicing to focus on the positive = train the brain to remember the positive experiences.So how do we do this?
I was thinking of creating a "TripAdvisor" for hotels as I am sincerely tired of stupid people who scream and behave like they own the world. No guests have the right to try to ruin my teams work day - we are here to help - not for guests to take out their physco problems on. Any hotelier who still thinks the guest is always right - think again - your teams happiness must come first.
My passions are managing and improving the results of hotels through employee centered processes. My motto: "Put your employees first and the rest will follow. Don't just say it - show it through the actions that you take".