I truly believe every leader would like to have a great workplace where the people are happy and motivated to do their job's and beyond. As a starting point to check if you have the make up in your hotel to accomplish this goal review below and ask yourself if your team would truthfully say they have all this. If not, then you have a great place to start.
My passion for hotels and for happiness at work will be come together in a book during 2017.
Alexander Kjerulf, the famous Danish Chief Happiness Officer and international speaker, and I will bring together the research around happiness at work and the practical world of the hotel industry.
Do you have a compelling story about a great/awesome hotel stay?
Have you experienced a challenge that was resolved in a fantastic way?
Or have you had terrible guest service in a hotel or in a restaurant?
We would love to hear your story in as much detail as possible.
Leave it here as a comment or email firstname.lastname@example.org.
We look forward to read your stories.
o here I am, saying good bye to the team who has become my family over the past 4 years and what do I do? – I cry!
50 people sitting in front of me – listening to the presentation about the year’s results (which are exceptional) and hearing about the new brand that will take over and change the hotel away from the beautiful 60’s retro hotel that we have created over the past 4 years to a modern urban hipster hotel. There are mixed feelings in the audience and I feel how many of them are looking to me for directions.
There are many things you can do to re-wire your brain towards happiness.Psychological research shows that the brain better remembers bad experiences than good. 5/1 is the weighting towards negative bias, ie you will need 5 good experiences to compensate for one bad.This basic human trait makes everything sound worse than it is. In many workplaces the talk revolves around the bad thing.. It is training issue – we need to get better at practicing to focus on the positive = train the brain to remember the positive experiences.So how do we do this?
I was thinking of creating a "TripAdvisor" for hotels as I am sincerely tired of stupid people who scream and behave like they own the world. No guests have the right to try to ruin my teams work day - we are here to help - not for guests to take out their physco problems on. Any hotelier who still thinks the guest is always right - think again - your teams happiness must come first.
My passions are managing and improving the results of hotels through employee centered processes. My motto: "Put your employees first and the rest will follow. Don't just say it - show it through the actions that you take".